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At LetzPaws, we understand that you might have questions about how our platform works, whether you’re a devoted pet owner or a dedicated service provider. That’s why we’ve compiled a comprehensive list of frequently asked questions to help you navigate our services with ease.
You can find a range of services including pet grooming, boarding, veterinary care, dog walking, and training. We’ll add more services in the future.
Simply choose a service, select a provider, set a date and time, and confirm your booking through the app.
Yes, we have a cancellation policy. Please refer to our terms and conditions for details.
Providers are vetted based on qualifications, experience, and related company documentations.
No, we’re exploring this feature and if demanded will be added in a future release.
While we don’t offer emergency services directly, you can find vet contacts for emergencies on our app.
Payment is made securely through the app using credit/debit cards.
Absolutely, your feedback is valuable and can be submitted after each service.
We suggest to get in contact with the provider and try to solve the issue. If you need any kind of additional help you can contact our support team.
Your pet’s profile can be updated anytime in the ‘My Pets’ section of the app.
Service availability varies by provider. Check individual profiles for specific hours.
You can message providers directly through the app once a service is booked.
Check the app for service availability in your region.
Yes, multiple services can be booked and managed through the app.
Providers adhere to strict safety and hygiene protocols to ensure the best care.
Sign up through our dedicated web dashboard, complete the Stripe onboarding and submit the necessary documentation. Once vetted, you can start offering services.
There’s a monthly subscription fee of €49 and a transaction fee on each booking of 12%. These fees are discounted for the first 3 months; the monthly fees are free and the transaction fee is 10%.
Payments are processed through the app by Stripe and transferred to your linked bank account.
Yes, you have the flexibility to set your own service rates.
You can offer various services including grooming, training, boarding, veterinary care, etc.
We feature service providers on our platform and through various marketing efforts.
You can cancel bookings in line with our cancellation policy outlined in the terms of service.
Use the app or the dedicated dashboard panel to manage your schedule, bookings, and availability.
Every Service Provider must have and provide the regular company insurance.
Respond to reviews professionally, using feedback to improve your services.
We offer support for app usage, customer interactions, and technical issues.
Yes, you can create promotional offers through the app.
You can update your services anytime through your provider profile.
Listings must include detailed service descriptions, pricing, and availability.
Yes, providers are rated by clients, which influences your visibility and placement on the platform.
Elevate your pet care business and connect with more clients. Learn how our platform can help grow your services.
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LetzPaws
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Made with ❤️ in Luxembourg
Please be aware that the content on our website, LetzPaws, is originally written in English. For the convenience of our users, we have used automated translation services to offer the website’s content in French, German, and Portuguese. While we strive to provide as accurate translations as possible, there may be instances of errors or inaccuracies in these automatically translated texts.
By choosing to view our website in French, German, or Portuguese, you acknowledge and accept that the content in these languages may not perfectly represent the original English text. LetzPaws is not responsible for any misunderstandings, errors, or inaccuracies that may arise from the translated content.
We appreciate your understanding and your interest in LetzPaws. If you have any concerns or notice any major inaccuracies, please feel free to contact for clarification.
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