Our story
Pet care should feel simple, safe, and local
LetzPaws is a marketplace built for modern pet life — helping owners book trusted professionals and helping independent pros grow sustainable businesses, all in one place.
Why pet owners and pros choose us
Secure by design
Stripe payments, verified profiles, and clear booking records.
Local-first
Find trusted professionals near you — not a call centre.
Fair for pros
Independent businesses set their own prices and schedule.
Growing every week
New cities and professionals joining the platform regularly.
What we do
We are not a pet care agency — we are the platform that connects you with independent professionals in your neighbourhood. LetzPaws handles discovery, booking, messaging, and secure payments so both sides can focus on what matters: great care for pets.
Every professional on LetzPaws runs their own business. We give them tools to manage availability, pricing, documents, and payouts — while giving pet owners clarity, reviews, and peace of mind before, during, and after every appointment.
For pet owners
Book with confidence
- Search by service and location, then compare real profiles and reviews
- Book walks, sitting, grooming, training, boarding, and more in minutes
- Pay securely with Stripe — receipts and booking history in your account
- Message your pro directly and manage appointments from My bookings
- Clear cancellation rules and support when something does not go to plan
For professionals
Grow on your terms
- List services, set your prices, and control your calendar
- Stripe Connect payouts with transparent platform fees
- Professional dashboard for bookings, messages, and documents
- Build reputation through verified profiles and customer reviews
- Onboarding designed to get you live in about five minutes
What we stand for
Trust first
Verified profiles, document checks, and reviews help you choose with confidence — not guesswork.
Local by design
Pet care works best close to home. We optimise for neighbourhood pros who know your area.
Transparent pricing
See rates before you book. No hidden surprises at checkout.
Secure payments
Card payments processed by Stripe with booking records you can access anytime.
Respect for pros
Providers are independent businesses — we build tools that help them earn fairly.
Care that scales
From a one-off walk to recurring care, the platform adapts to how you actually use pet services.
How LetzPaws works
1
Search
Pick a service and where you need care. Browse profiles, ratings, and availability.
2
Book
Choose a time, add pet details, and confirm with secure checkout.
3
Care
Your pro delivers the service. Stay in touch through in-app messaging if needed.
4
Review
Share feedback to help the community and reward great professionals.
Safety, quality, and accountability
We take trust seriously. Provider onboarding includes business profile setup, service configuration, and document submission where required. Our team reviews submissions to maintain marketplace quality.
Payments flow through Stripe, reducing cash handling and giving both customers and pros a clear record of every transaction. Cancellation and refund rules are published upfront so everyone knows where they stand.
- Identity and business details collected during provider onboarding
- Document review workflow for professional verification
- In-app messaging tied to confirmed bookings
- Published Terms, Privacy, and Community guidelines
- Support channel at [email protected]
A marketplace, not an agency
Europe Digital Ltd operates the LetzPaws platform. LetzPaws is a registered brand and trademark of Europe Digital Ltd. Europe Digital Ltd facilitates introductions between customers and independent providers. Providers are not employees of LetzPaws — they set their own prices, choose their service area, and decide which bookings to accept.
That model keeps the platform fair: pros keep control of their work, owners get choice and competition, and LetzPaws focuses on product, payments, and trust infrastructure that makes the whole system work.
Frequently asked questions
Is LetzPaws available in my city? +
We are expanding across major cities in the UK, Europe, North America, Australia, and other English-speaking markets. Search on the homepage or browse our city pages to see coverage near you.
How do payments work? +
Customers pay securely by card at booking through Stripe. Providers receive payouts via Stripe Connect according to their dashboard settings and our published fee structure.
Can I cancel a booking? +
Yes — cancellation rules depend on timing and booking status. Full details are in our Cancellation & Refunds policy, linked in the site footer.
How do I become a provider? +
Click Become a Pro, create your account, and complete onboarding: profile, services, availability, and payout setup. Most pros are ready to accept bookings in a few minutes.
Who do I contact for help? +
Email us at [email protected] for account, booking, or policy questions. We aim to respond as quickly as possible.
Ready to experience better pet care?
Whether you need a trusted walker this week or want to build a pet care business, LetzPaws is built for you.